General Terms and Conditions of Sale

I.Object and Scope of Application

The purpose of these General Terms and Conditions of Sale (hereinafter 'GTC') is to define the conditions under which the company TEGARU (hereinafter 'the Company') provides, for a fee, the transport of luggage, personal effects, or parcels entrusted by individual customers (hereinafter 'the Client') in Japan, via various carriers (hereinafter 'the Carrier(s)').

The Tegaru service allows Clients to ship their luggage, parcels, or personal effects to the location of their choice in Japan, without having to bear the physical constraints. The Company undertakes to organize shipments by the various Carriers to the agreed location, at the set date and time, and to deliver them to the destination address indicated by the Client.

II.Conditions for Acceptance of Luggage

Luggage whose weight, dimensions, and packaging allow handling and transport without difficulty or risk of damage is accepted for transport.

Luggage must be correctly packed, closed, and protected according to its nature (hard suitcase, travel bag, cover, etc.).

Accepted luggage:

Mandatory labeling:

Each bag will be labeled by the Carrier. A solid and legible label will be attached to the luggage in such a way that it cannot come off, clearly indicating:

• The recipient's name
• The full delivery address
• If applicable, a contact phone number

III.Transport Exclusions

The Company and its Carriers reserve the right to refuse any parcel or luggage containing any of the following items:

Any parcel containing such items will be refused or returned to the sender at their expense if discovered after acceptance.

IV.Packaging and Client Responsibility

The Client is solely responsible for:

• The proper packaging of their luggage
• The compliance of their content with these GTC
• And verifying their value, which must not exceed 500 euros per unit

V.Delivery

Deliveries are made on the date scheduled during the order.

However, the Company and its Carriers reserve the right to deliver the following day in case of unfavorable traffic conditions, logistical hazards, or force majeure.

In case of recipient absence:

VI.Liability and Insurance

The Company is liable for the loss, theft, or damage of luggage only during the transport period, except in cases of force majeure or Client fault.

The Company cannot be held liable in case of:

• Inherent defect, natural wear and tear, or fragility of the content
• Insufficient or inadequate packaging
• Natural disasters, fires, strikes, riots, or any event of force majeure
• Error or omission by the Client in the delivery information
• Refusal of receipt by the recipient

VII.Claims and Limitation Period

In case of loss or damage, the Client must inform the Company within 14 days following the scheduled delivery, in writing (mail or email), accompanied by supporting documents.

Any legal action relating to transport carried out by the Company is barred after one (1) year from the date of delivery (or the scheduled date in case of total loss).

VIII.General Provisions

The Company cannot be held liable for any delay or non-performance due to a case of force majeure, as defined by French jurisprudence.

These GTC are governed by French law.

Any dispute will be submitted to the competent courts of the jurisdiction of the Company's registered office unless otherwise provided by public order.